Frequently asked questions
What wholesale buyers usually ask before a first order. Can’t find your answer? Contact us by email or WhatsApp.
Ordering & MOQ
What is your minimum order quantity (MOQ)?
Our MOQ is 10 pcs, pairs or sets per design and per color: for example 10 pieces of a bangle, 10 pairs of earrings or 10 sets, in each color you choose. The minimum order value is USD 500 or EUR 500. Within that, you can mix as many designs as you like, which makes it easy for boutiques and small brands to test a wide range.
How do I get a price quotation?
Add the items you like to your quote list on this website and send the request form, or email the item numbers (e.g. HD40131) and quantities to binhdc75@gmail.com. You can also message us on WhatsApp. We quote in USD or EUR with unit prices, lead time and shipping options.
Why are there no prices on the website?
We are a manufacturer selling wholesale. Unit prices depend on design, quantity, finish and packaging, so we quote each order individually. Larger quantities receive better prices.
What are your payment terms?
Standard terms are 50% deposit, balance before shipment. Payment is by bank transfer (T/T) or Western Union, in USD or EUR.
Can I order samples first?
Yes. Samples of existing designs are available; the buyer pays the shipping cost. For new designs developed for you (OEM/ODM), samples take about 10 days.
Do you offer a warranty?
Yes. We cover manufacturing defects for 3 months from the date you receive the shipment. Every piece is quality-checked before packing before shipping. If you find a defect within the warranty period, send us photos and the item number.
Customization (OEM / ODM)
Do you offer OEM, ODM and private label?
Yes. We produce to your designs (OEM), develop new designs with you (ODM), and supply existing designs under your brand with custom colors, sizes, logo and packaging (private label).
What can be customized?
Shape, size, lacquer colors and patterns, surface finish (polished or matte), findings and chains, logo engraving or tags, and packaging. Sizes of all designs can be adjusted to your requirements.
How long does it take to develop a sample of a new design?
About 10 days from confirming the design brief. After you approve the sample, we confirm the production lead time for your quantity.
Will my order look exactly like the photos?
Shape, size and finish are reproduced consistently. Buffalo horn is a natural material, so the grain and tone vary slightly from piece to piece, which buyers and end customers usually value as proof of a genuine handmade product.
Materials & quality
What is buffalo horn jewelry made of?
It is made from the horn of farm-raised domestic water buffalo in Vietnam; no animals are harmed to make our jewelry. The horn is sorted, cut, pressed into shape with hydraulic presses, carved, sanded and polished by hand.
What is horn & lacquer jewelry?
Horn & lacquer jewelry combines a buffalo horn base with Vietnamese lacquer, a traditional decorative technique in which colored lacquer is applied in several layers and polished by hand between coats, giving a deep, glossy finish.
Where are your products made?
In our own 500 m² workshop in Thuy Ung Craft Village, Hanoi, about a 1.5-hour drive from central Hanoi, working with hundreds of skilled artisans in the craft village. Thuy Ung is one of Vietnam's best-known villages for buffalo horn craft, and our products carry a craft-village production certificate.
How do you control quality?
Every piece is quality-checked before packing, checking shape, size, finish and color. Defects are covered by a warranty of 3 months from the date you receive the shipment.
How should horn jewelry be cared for?
Keep horn jewelry away from long exposure to water, heat and chemicals such as perfume. Wipe with a soft dry cloth; a drop of natural oil restores shine on plain horn.
How long has Oriental Star VN been making horn jewelry?
Since 2003, more than 23 years. We export mainly to the United States, United Kingdom, Japan and Europe, and exhibit at international fairs such as the Global Sources Trade Fair.
Shipping & packing
Do you ship internationally?
Yes, we export worldwide, mainly to the United States, United Kingdom, Japan and Europe. Shipments go by express courier (FedEx, DHL, UPS) or air freight airport to airport. We quote on EXW, FOB or CFR (C&F) terms.
What is the production lead time?
Lead time depends on the designs and quantity and is confirmed in the quotation. Tell us your target delivery date in the request and we will plan production around it.
How are orders packed?
Individual poly bags as standard, or packed to your requirements: for example individual boxes, hang tags, barcode labels or your branded packaging.
Request a wholesale quotation
Send item numbers and quantities, or your own designs. We reply with prices, lead time and sampling options. MOQ 10 pcs/pairs/sets per design & color, minimum order USD 500 or EUR 500.
